Your cleaners add up salute domestics
will work to your instruction so it's
really up to you what you want them to
do within the time that you've allocated
to them some of our clients just booked
a very basic to our service and that
could be just to get your flaws in your
bathrooms under control you might even
have a smaller unit and it only takes
two hours you can have a three four five
six hours service and it's your choice
what you get them to do
We're not one of
those agencies that come in with a list
of things that we can and can't do you
know that's not how we work it's up to
you absolute domestics cleaners can
clean your oven within your regular
service if you don't have a regular
service you can call us for a spring
clean and the spring clean is really
specialized in doing those bigger jobs
like your oven they were also trained to
clean other appliances within your home
if the service it takes a little bit
longer you just pay by the hour and
within that service know you can get
your walls done your windows a really
good clean of the bathroom that's what a
spring clean is designed for
House Clean : What Should To Do
House cleaning, how do you know what to do when you get to a customer's house?
What a great question and we're going to talk about that today
This is a show
where you get to ask a house cleaning question
and I get to help you find an answer. Now,
this year there's a bunch of us that are going
through a training program together over at
SavvyCleaner.com
It is a training program that walks you through every step of your business and we fill in all the gaps with
courses and group coaching so that you don't
skip any steps.
Most of the problems we see
in business, and I get to work with house
cleaners all day every day for years, lots
of the problems come from skipping steps.
Check it out at SavvyCleaner.com and make
sure we fill in the gaps so you don't skip
any steps. All right. Onto today's show, this
is a super exciting question.
There's a brand
new house cleaner that wants to know this.
How do you know when you go into a person's
home to clean at $25 an hour exactly what
you're going to do for that client? Is that
something that you have a conversation about
them with as far as, "Oh, I just want you
to vacuum today and dust or mop, dust and
vacuum or windows?" I mean, is there certain
things that you do before the next thing,
you know?
All righty.
How do you know what to do when
you get to a customer's house?
This is a great
question. All right. What it starts out with
is it starts with the walkthrough. We've got
a whole course that's on the walkthrough,
but here's the short version. You're going
to go to a customer's house and you're going
to give them a bid.
There's lots of software
on the market that you can attach to your
website where the customer can get an estimate
of how much it's going to cost when you come
to clean their house. When you get to their
house, you're actually going to look with
eyes at the house and you're going to see
is it as clean as they said it was or is it
messier? Is it going to take me longer?
They
said they had five bathrooms, but really they
have seven.
Right? You're going to make sure that everything
matches up. Once everything matches up, then
you're going to be able to give them a fair
price. Now, the price is going to be based
on what the two of you agree to.
If you get
to the customer's house and you say, "Here's
what we always do when we're on a walkthrough
with our customer, these are the rooms that
we clean in a house," they might say,
"Those
rooms are not important to me. I don't want
you to go in the den. I don't want you to
go in the guest room," and you start crossing
stuff off your list.
If they did not include those in the estimate and you get to the walkthrough and you say,
"Wait, there are three extra bedrooms here," they say,
"I don't want you to go in those,"
okay, great. Now you know,
they know you're not going to do those extra
three rooms.
Now, I want you to stop and have a conversation
and say, "If at any time you should have company
that comes in from out of town and you want
those rooms clean, please call a couple of
days in advance and I'll make sure that we
put that on your schedule and we can get you
a fair price for those rooms.
" What you're
telling them right up front is we're not going
to trade one room for another. The price I'm
giving you right now is based on the rooms
that we're talking about right now. If we're
crossing rooms off today, this room is always
forever crossed off until you call the office
and you add it on to your bill and we can
add an extra time so we can clean those rooms
before your company comes.
How do you know
what to do?
You decide with the customer on
the walkthrough.
Now, there are certain things that are important
to every homeowner. If you're willing to do
those certain things, like for example, one
particular customer may have brass fixtures
in their bathroom that requires a special
polishing so that it doesn't ruin the patina,
or maybe they did want it polished, so there
is no patina. It's going to come down to what
the customer's preference is and it may take
you a little bit longer.
You're going to make
notes on your worksheet as you walk through
with the customer and that's how you will
know what to do at that customer's house.
If you do not have a worksheet, you can borrow
mine, tweak it and make it your own. Go to
SavvyCleaner.com/worksheets and you can download
a copy of mine and then you can tweak it and
make it your own.
All right. Now, that you have a worksheet,
I suggest that you take the worksheet with
you at every single cleaning for this reason.
When you take the worksheet at every cleaning,
what you're doing is you're inspecting your
own work as you leave the customer's house.
You clean a room, you inspect it. As you inspect
it, you clean your way out of the room not
to go in it again. Nobody goes in it after
you go in it and the customer sees it and
they're like,
"Oh, she cleaned and passed
off this room." That's how you know what to
do. It's on your worksheet. My suggestion
is do not reinvent the wheel every time. Do
not allow your customers to give you a new
checklist every single time.
Make sure that whatever you're promising is
on the worksheet and that you agree to that
on the walkthrough because that's the price
that you're giving them.
If they start changing
things around, you have to start changing
your price around, and then it gets really
confusing because what if they only had so
much money in their budget, but they changed
a few things around and then you changed your
pricing around, then they're like, "Oh, that's
too much money."
Now, you're negotiating on
price at every cleaning. You're negotiating
on the tasks at every cleaning and that becomes
exhausting both emotionally, mentally, physically,
financially. It's just exhausting for both
you or the homeowner. My suggestion is be
very clear right up front about exactly what
it is you're going to cover on that walkthrough.
That way there are no surprises, right?
Make
it very clear from day one, here's what I'm
capable of doing, here's what I do, here is
what I do not do, and make it very clear what
you do not do. I do not wash windows. I do
not shampoo carpets. Once you're very clear
about what you don't do, the customer will
then hire other people so that they can have
their windows washed or their carpets cleaned
or whatever if they're services you do not
provide.
Make it very clear, but you and the
homeowner decide those things. Once that's
on your worksheet, that becomes your master
worksheet and you follow that at every cleaning
for the price that you gave them. Boom. That's
how you know what to do. All right? I hope
that helps a little bit.
If it does, please pass this on to a friend.
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and until we meet again,
leave the world a cleaner place than when
you found it
Wonderful post and fantastic photo. ...