CLEANING SERVICE : why we need cleaning service

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Your cleaners add up salute domestics will work to your instruction so it's really up to you what you want them to do within the time that you've allocated to them some of our clients just booked a very basic to our service and that could be just to get your flaws in your bathrooms under control you might even have a smaller unit and it only takes two hours you can have a three four five six hours service and it's your choice what you get them to do

We're not one of those agencies that come in with a list of things that we can and can't do you know that's not how we work it's up to you absolute domestics cleaners can clean your oven within your regular service if you don't have a regular service you can call us for a spring clean and the spring clean is really specialized in doing those bigger jobs like your oven they were also trained to clean other appliances within your home if the service it takes a little bit longer you just pay by the hour and within that service know you can get your walls done your windows a really good clean of the bathroom that's what a spring clean is designed for

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House Clean : What Should To Do
House cleaning, how do you know what to do when you get to a customer's house? What a great question and we're going to talk about that today

This is a show where you get to ask a house cleaning question and I get to help you find an answer. Now, this year there's a bunch of us that are going through a training program together over at SavvyCleaner.com It is a training program that walks you through every step of your business and we fill in all the gaps with courses and group coaching so that you don't skip any steps.

Most of the problems we see in business, and I get to work with house cleaners all day every day for years, lots of the problems come from skipping steps. Check it out at SavvyCleaner.com and make sure we fill in the gaps so you don't skip any steps. All right. Onto today's show, this is a super exciting question.

There's a brand new house cleaner that wants to know this. How do you know when you go into a person's home to clean at $25 an hour exactly what you're going to do for that client? Is that something that you have a conversation about them with as far as, "Oh, I just want you to vacuum today and dust or mop, dust and vacuum or windows?" I mean, is there certain things that you do before the next thing, you know? All righty.

How do you know what to do when you get to a customer's house?
This is a great question. All right. What it starts out with is it starts with the walkthrough. We've got a whole course that's on the walkthrough, but here's the short version. You're going to go to a customer's house and you're going to give them a bid.

There's lots of software on the market that you can attach to your website where the customer can get an estimate of how much it's going to cost when you come to clean their house. When you get to their house, you're actually going to look with eyes at the house and you're going to see is it as clean as they said it was or is it messier? Is it going to take me longer?

They said they had five bathrooms, but really they have seven. Right? You're going to make sure that everything matches up. Once everything matches up, then you're going to be able to give them a fair price. Now, the price is going to be based on what the two of you agree to.

If you get to the customer's house and you say, "Here's what we always do when we're on a walkthrough with our customer, these are the rooms that we clean in a house," they might say,

"Those rooms are not important to me. I don't want you to go in the den. I don't want you to go in the guest room," and you start crossing stuff off your list. If they did not include those in the estimate and you get to the walkthrough and you say, "Wait, there are three extra bedrooms here," they say,

"I don't want you to go in those," okay, great. Now you know, they know you're not going to do those extra three rooms. Now, I want you to stop and have a conversation and say, "If at any time you should have company that comes in from out of town and you want those rooms clean, please call a couple of days in advance and I'll make sure that we put that on your schedule and we can get you a fair price for those rooms.

" What you're telling them right up front is we're not going to trade one room for another. The price I'm giving you right now is based on the rooms that we're talking about right now. If we're crossing rooms off today, this room is always forever crossed off until you call the office and you add it on to your bill and we can add an extra time so we can clean those rooms before your company comes.

How do you know what to do?
You decide with the customer on the walkthrough. Now, there are certain things that are important to every homeowner. If you're willing to do those certain things, like for example, one particular customer may have brass fixtures in their bathroom that requires a special polishing so that it doesn't ruin the patina, or maybe they did want it polished, so there is no patina. It's going to come down to what the customer's preference is and it may take you a little bit longer.

You're going to make notes on your worksheet as you walk through with the customer and that's how you will know what to do at that customer's house. If you do not have a worksheet, you can borrow mine, tweak it and make it your own. Go to SavvyCleaner.com/worksheets and you can download a copy of mine and then you can tweak it and make it your own. All right. Now, that you have a worksheet, I suggest that you take the worksheet with you at every single cleaning for this reason.

When you take the worksheet at every cleaning, what you're doing is you're inspecting your own work as you leave the customer's house. You clean a room, you inspect it. As you inspect it, you clean your way out of the room not to go in it again. Nobody goes in it after you go in it and the customer sees it and they're like,

"Oh, she cleaned and passed off this room." That's how you know what to do. It's on your worksheet. My suggestion is do not reinvent the wheel every time. Do not allow your customers to give you a new checklist every single time. Make sure that whatever you're promising is on the worksheet and that you agree to that on the walkthrough because that's the price that you're giving them.

If they start changing things around, you have to start changing your price around, and then it gets really confusing because what if they only had so much money in their budget, but they changed a few things around and then you changed your pricing around, then they're like, "Oh, that's too much money."

Now, you're negotiating on price at every cleaning. You're negotiating on the tasks at every cleaning and that becomes exhausting both emotionally, mentally, physically, financially. It's just exhausting for both you or the homeowner. My suggestion is be very clear right up front about exactly what it is you're going to cover on that walkthrough. That way there are no surprises, right?

Make it very clear from day one, here's what I'm capable of doing, here's what I do, here is what I do not do, and make it very clear what you do not do. I do not wash windows. I do not shampoo carpets. Once you're very clear about what you don't do, the customer will then hire other people so that they can have their windows washed or their carpets cleaned or whatever if they're services you do not provide.

Make it very clear, but you and the homeowner decide those things. Once that's on your worksheet, that becomes your master worksheet and you follow that at every cleaning for the price that you gave them. Boom. That's how you know what to do. All right? I hope that helps a little bit. If it does, please pass this on to a friend. If we've earned your subscription, please subscribe and until we meet again, leave the world a cleaner place than when you found it

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